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It is likely that if the problem is something to do with our core network equipment then it will be cleared automatically in due course anyway.
You can also visit our helpdesk pages at where as long as you can get an internet connection you can access a number of helpful guides and pieces of information to solve your own problems.
On our website there is also a service status page (click on Service Status in the top menu) and this will detail any known problems.
Please note that in relation to our IT Support service there will be NO on-site service available from Saturday 24th December until Tuesday 3rd January 2016.
For examples of how your subscription is helping, please visit Using specialist software, the patient’s condition is put into a category, depending on how urgent it is.This is known as triaging, and allows us to make sure the most seriously ill patients can be prioritised and get the fastest response.Below you will find information about the helpdesk opening hours over Christmas.Helpdesk Christmas Period Opening Times Friday 22nd December – Open as normal Saturday 23rd December – Closed Sunday 24th December – Closed Monday 25th December – Closed Tuesday 26th December – Closed Wednesday 27th December – Open 9am-5pm – Reduced Service Thursday 28th December – Open 9am-5pm – Reduced Service Friday 29th December – Open 9am-5pm – Reduced Service Saturday 30th December – Closed Sunday 31st December – Closed Monday 1st January 2018 – Closed Tuesday 2nd January 2018 – Open as normal If you have a service affecting problem e.g.